Oh No! What now?

What to do when you missed the work reporting deadline.

You have 24 hours from the end of a shift segement to report that work. The exception is all Sunday work must be reported by 10am. Monday mornings to allow the business office time to run payroll and billing on Mondays.

The Number One most common mistake in reporting work is failing to double check the date you are reporting. When you log in today to report work for yesterday be sure to select the correct date.

The Numer Two most common mistake in reporting work is failing to select the correct time of day. Be sure to select AM or PM accurately.

The Number Three most common mistake (quickly gaining on #2) is failing to complete Accept and Save. If you don't make it to the page where your reported work is highlighted in Yellow you have not finishsed reporting that work.

If you are UNABLE to report work within the 24 Hour window you will need to call your Program Manager to request your reporting window be expanded. Once you have completed your late reporting you will need to contact your Program Manager and inform them so the reporting window can be reset to 24 hours. Unable to report means you had a problem beyond your control. In which case you should call On Call so it can be confirmed you were making the attempt but due to Internet or mechanical problems you were unable to complete the process. If you FAIL To Report it means a lapse in focus. Chornic failure to report is another story.

Failure to report your work in a timely manner results in nearly an hour of lost productivity in your Program Manager's, the IT Department's and Business Office's time. That is for each shift segment reported late. This loss of productive time in administrative duties is why the policy for late reporting is so strict. It also results in poor progress notes and delays the team's access to information that could enhance services.

An excerpt from the "digitalscribbler.com web blog dated December 15, 2015 titled, "The 5 Levels of Inclusion"

  1. Community – This is social inclusion which can be physical, emotional, intellectual, or spiritual.
  2. Connection – This is emotional inclusion, which results in meaningful relationships between typical and special needs individuals.
  3. Contribution – This is intellectual inclusion, where the individual with special needs develops a sense of dignity, as they use their ability to make a personal or group contribution to the community.
  4. Contemplation – This is spiritual inclusion where the individual is able to pursue some form of meaning and purpose.
  5. Comprehensive – Comprehensive inclusion occurs when the individual has experienced 1-4, and benefits from the latest scientific and medical research, as they grow into adulthood and an ever improving quality of life.

How far along that spectrum has Havar come? How far along this spectrum have you come. What is our next step?


YOUNG ONE: “Master, does success go to the clever one, or to the lucky one?”

MERLYN: “Success is sometimes discovered by the clever one, and occasionally by the lucky one, but it is most often laid hold of by the determined one.”

YOUNG ONE: “Will you teach me to be determined?”

MERLYN: “Determination is dangerous… relentless… remorseless… and inescapable. It returns to its master with treasure between its teeth.”

YOUNG ONE: “Is Determination a dog? Shall I summon it with a whistle?”

MERLYN: “The whistle is a four-note tune that comes at a high price.”

YOUNG ONE: “Teach me the notes. I will pay.”

MERLYN: “Everyone wants to be a beast, until it’s time to do what real beasts do.”

YOUNG ONE: “Teach me the notes.”

MERLYN: “As you wish.”

This is what the old wizard taught me:

NOTE ONE: Count the cost.

MERLYN: “Consider everything that might go wrong. Is your goal worth enough that you would endure all this discomfort and pain? If the answer is yes, then make peace with those possibilities and you will be bulletproof. No matter what happens, you will not panic. You will have already been there in your mind.”

NOTE TWO: Throw your cap over the wall.

MERLYN: “A group of boys walk a pathway next to a high stone wall that surrounds the estate of a nobleman. The older boys challenge each other to climb the wall, but none of them can do it. The youngest boy then takes off his cap and tosses it over the wall. Confused, the other boys watch as he quickly climbs the wall. Upon his return, he looks at them and says, ‘I was not going home without that cap.'”

NOTE THREE: Employ Exponential Little Bits.

MERLYN: “Ask yourself at every meal, ‘What difference have I made today?’ Do not let your head touch your pillow until you have taken an action that moves you a Little Bit closer to your goal, no matter how tiny that action might be. Exponential Little Bits are relentless activities that compound to make a miracle. When daily progress meets with progress, it doesn't’t add, it multiplies.”

NOTE FOUR: Be an observer, a simple witness to what happens.

MERLYN: “You are responsible for your actions, not for the outcome. To be effective, you must be objective. Become a tool in the hand of the goal itself. Eliminate your ego. Do not seek recognition. It isn’t about you. It’s about the thing you’re doing. Are you willing to pay this price? Can you whistle the notes that summon the dog?”

YOUNG ONE: “You said the dog returns to its master with treasure between its teeth.”

MERLYN: “Yes.”

YOUNG ONE: “I see blood on that treasure.”

MERLYN: “Yes.”

YOUNG ONE: “And the blood is my own.”

MERLYN: “You are ready to whistle the notes.”

Roy H. Williams

The MondayMorningMemo© of Roy H. Williams, The Wizard of Ads®